Retail IT Services

Smart Hands Services

Since 2011, Enterprise Technology Solutions has been providing “Smart Hands” and “Break/Fix” retail IT services, across Hawaii, to managed service providers with a national reach. ETS technicians install and maintain any piece of equipment that touches the network as well as telephone systems and POTS lines. Our customer list includes some of the largest retailers in the world, such as Target, Wal-Mart, The Home Depot, Sam’s Club, Safeway Stores, CVS, Costco, State Farm, Starbuck’s Coffee, etc. Enterprise Technology Solutions works with some of the largest MSP’s as well, such as Bailiwick, Network Engineering Technologies, Compucom, Spencer TechnologiesCrossCom National and many more. If your company is looking for knowledgeable, well trained technicians with local experience and a customer service focus, call us at 808-377-6300 or send us an email through our contact page today!

Are You Experiencing These Issues?

Are you having trouble finding quality technicians on the work sites (Field nation and Workmarket)? Having to chase down techs for deliverables? Inconsistent performance from job to job? Technicians not showing up on time, or at all? Do you have trouble with your technicians providing the kind of customer service you expect? Worried about California’s AB5 law and other states passing similar legislation and the effect it could have on your company? Enterprise Technology Solutions is the answer! All of our technicians are background checked and drug tested. We employ an internal work order system and make sure that the deliverables are collected and uploaded for each of the thousands of service calls we perform. We vet and train our technicians to make sure you and your customers get a quality and consistent service each and every time. ETS technicians are trained to provide excellent customer service and to establish relationships with the store managers they work with. Our W-2 technicians exempt your company from AB5 type legislation. We carry liability and worker’s compensation insurance.

Why ETS?

Enterprise Technology Solutions employs Smart Hands technicians that provide onsite installation and maintenance labor. We work in collaboration with Managed Service Providers with a national reach, to service the regional customer base. We allow a large organization to maintain a close and personal relationship with its local and regional customers. Even if your company is thousands of miles away, the customer will feel as if the company existed right in the stores backyard. It is that personalized service that keeps customers coming back and feeling confident that they will receive a high quality service each and every visit.

Quality Work

At Enterprise Technology Solutions our aim is to provide quality work and customer service that meets or exceeds our clients expectations. ETS trains each technician in the work we perform and offers a wide range of training opportunities to its technicians. From manufacturer training to industry standard certifications, ETS is committed to providing the best quality service at a fair price. We strive to establish relationships with our local store management personnel. We believe that offering a consistent and personalized experience will lead to a long lasting and mutually profitable relationship with our clients and their customers.

Customer Service

Enterprise Technology Solutions believes that if your company and your customers are happy, it will provide us both with more business. More business for your company means more business for us, too! ETS believes that well trained technicians with a customer service focus, makes us the preferred choice for Managed Service Providers across the country. Choosing ETS has many benefits and solves the problem of uncertainty that you get with choosing technicians off of some job board. Enterprise Technology Solutions technicians are W-2 employees. Technicians are background checked and drug screened. Technicians are covered under Worker’s Comp and ETS’ own Liability Insurance Policy. ETS provides consistent services, of a known quality, every single visit. Enterprise Technology Solutions founder has more than 20 years of IT experience in the local market, with seemingly unlimited connections to complete your company’s project in a timely and efficient manner. ETS Technicians establish a rapport with store managers so that services can always be performed on time and on budget every time. Contact us to discuss how we can help you service your customers across the state of Hawaii.

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