🧠 Smart Hands IT Services for National MSPs and Retailers

Since 2011, Enterprise Technology Solutions (ETS) has been the go-to field partner for national Managed Service Providers needing consistent, high-quality Smart Hands and Break/Fix support throughout the Hawaiian Islands.

We provide fully trained, W-2 employed technicians to install, service, and maintain any device or system that touches the network — from cabling and routers to phones, POS systems, and wireless gear. When you work with ETS, your customers get enterprise-class IT service with a local touch.

🏪 Trusted By National Brands You Know

ETS has supported service rollouts, network upgrades, and field dispatches for some of the world’s largest retail and franchise brands, including:

Target

Walmart

The Home Depot

Safeway

CVS

State Farm

Starbucks

Costco

Sam’s Club

We’ve also partnered with leading national MSPs including:

Advanced Project Solutions

Telaid

Network Engineering Technologies

Compucom

Granite Telecom

Spencer Technologies

CrossCom National

🚨 We Solve the Problems Job Boards Create

If you’re relying on platforms like Field Nation or WorkMarket and facing issues like:

Unreliable technician attendance

Poor customer service on-site

Incomplete or missing deliverables

Constant follow-up and micro-management

Legal and insurance risks from 1099 labor

ETS is your solution.

We provide:

W-2 technicians (AB5 compliant)

Full background checks and drug screening

Consistent service delivery and documentation

Internal work order management and deliverable tracking

Liability insurance and workers’ comp coverage

🤝 Local Technicians, Enterprise Accountability

Our Smart Hands technicians are trained to deliver not just service, but professionalism and brand trust. ETS becomes your field extension — giving your customers the experience of a local provider with the backing of a national team.

We work closely with store managers and site personnel to ensure jobs are completed:

On time

On budget

Without surprises

We represent your brand like it’s our own every time.

🏅 Why MSPs Choose ETS

Over a decade of field experience across all islands

Deep familiarity with Hawaii’s retail and telecom infrastructure

Scalable support for single-site or statewide rollouts

On-call dispatch capability for urgent issues

Detailed documentation and proactive communication

🎯 Let’s Talk About Supporting Your Retail Clients in Hawaii

We make it easy for mainland MSPs to scale reliably into Hawaii without sacrificing quality or control. Whether you need one-time dispatch or ongoing field support across the islands, ETS has the team, tools, and experience to deliver.

📞 Call 808-377-6300 or book a discovery call here to learn how ETS can support your customers across the state of Hawaii.

Services: Retail IT Services.